Privacy Policy
Privacy Policy
This policy explains how personal data we collect from you, or that you provide to us, will be processed.
Please read the following carefully to understand how we will treat your personal data.
What information we collect
- Any personal information that you provide to us by filling in forms on our website. This includes information provided at the time of registering an account, purchasing services from us or requesting further services. We may also ask you for information when you report a problem with our site or the services you have purchased.
- If you contact us by letter or email, records of the correspondence may be kept.
- Telephone conversations may be recorded for training purposes.
- Details of transactions you carry out through our site and of the fulfilment and administration of your orders.
- We also record technical data such as your operating system, browser type, referring / exit pages and URLs, number of clicks, domain names and pages viewed in our server logs. This information is used for marketing and security purposes.
How we use personal data
- To register a customer account.
- To handle customer service enquiries.
- To process orders that you have placed with us.
- To ensure that content from our site is presented in the most effective manner.
- To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
- To carry out our obligations arising from any contracts entered-into between you and us.
- To notify you about changes to our service.
- To carry out marketing and statistical analysis.
We will never sell your personal data to third parties.
Data retention
We only retain your personal data for as long as we need it to fulfil the purposes for which we have initially collected it, unless otherwise required by law. We will retain and use information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements as follows:
- Invoice data is kept for a minimum of 6 years as required under UK Law
Your rights
Unless subject to an exemption under the GDPR, you have the following rights with respect to your personal data:
- The right to request a copy of your personal data which we hold about you.
- The right to request that we correct any personal data if it is found to be inaccurate or out of date.
- The right to object to our use of your personal data and request your personal data is erased where it is no longer necessary for us to retain such data. This is known as your right to be forgotten. Please note that there may be legal reasons as to why we will need to keep your data, but please do inform us if you think we are retaining or using your personal data incorrectly.
- You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes.
- The right to lodge a complaint with the Information Commissioners Office. Please see https://ico.org.uk/concerns/ for further information.
Data breaches
In the event of a data breach, the affected individuals will be contacted within the timescales specified in the GDPR, and a full report – highlighting any risks – will be provided.
How we use cookies
We may obtain information about your general Internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:
- To estimate our audience size and usage pattern;
- To store information about your preferences, and so allow us to customise our site according to your individual interests;
- To speed up your searches;
- To recognise you when you return to our site.
- Remarketing – For example, once you have visited our website you may see adverts to remind you of our services or products. We also use cookies to exclude existing customers from seeing our adverts.
You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.
Third party links
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Changes to this policy
We keep our privacy policy under regular review and we will place any updates on this web page.
Client Testimonials
Your feedback drives our ambition...
Kirsty,
THANK YOU!
I know words don’t mean a lot to a lot of people, but I do genuinely very much appreciate your help.
You have been consistently good to me over the years, and I appreciate you for it in a big way.
I’d like to say a very big thank you for the highly professional service you have all provided over the course of the project for the installation & operation of the Tower Crane.
Please pass our thanks on to your wider team, the TC operators, Slingers, APs, and Lift Supervisors. They have all carried out the Lifting Operations to an extremely high standard, professionally executing key elements of the project. All of this has closely aligned to MSI’s Protecting People Core Values.
I would like to thank Allan and Paul for the site audit that you both carried out on our lifting operations. The approach and findings were carried out in a fair and professional manner. Following internal discussions and review we will incorporate the recommendations into our works.
Just a note to express how great it has been working with Pro-Lifting, specifically Martin, during his time here at Herts Police HQ
Martin has been a great member of the site team since his arrival last year, actively participating in the daily supervisor meetings, coordinating lifting activities on site, identifying potential issues & developing workable solutions to these.
Martin integrated extremely well with both the WDC site team & various associated sub-contractors ensuring strong working relationships were developed & allowing the project to progress smoothly whilst also maintaining a strong stance on safety & lifting protocol.
Martins contribution to the project has had a real positive impact and I have no doubt in saying that the project would not be where it is today without his assistance
Over the years, Pro-Lifting have been very professional and knowledgeable on every project I have worked with them. Even from the earliest stages in pre-construction they have been on-hand to lend their invaluable advice and services. I have every reason to use them again on any of my schemes going forward.
We have been utilising the services of pro lifting for a number of years now, the service that we receive is always of a professional high standard and I would recommend pro-lifting to anyone that may require them.
My experience with Pro-Lifting over the years has been outstanding. They are always quick to respond and incredibly easy to work with.
We have been really pleased with the response from Pro-Lifting at our Oak Wards project. Florin, our AP from Prolifting has been diligent and prompt with lift plan reviews. Comments are always well explained and the sign off procedure has been stress free. Florin has also completed an audit for me on this project, issuing me a full report of compliance with the lift plans I have live onsite. He is professional and thorough with his job, as well as being self-sufficient and proactive with requesting information and working alongside our supply chain.
‘Pro-Lifting have provided a professional and timely service for all our lift plan reviews over the last few years. The team are friendly, swift, and extremely helpful. I have found the Business Manager to be a huge help on multiple occasions, who always goes above and beyond to meet our tight deadlines’